Effective Date: March 2nd, 2024
1. Overview
At BlackMatteTechCases (“we”, “us”, or “our”), we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return it for a refund or exchange subject to the terms and conditions outlined in this Refunds and Returns Policy.
2. Eligibility
To be eligible for a return or exchange, the following conditions must be met:
- The product must be unused and in its original packaging.
- The return or exchange request must be initiated within 30 days of purchase.
- Proof of purchase, such as an order confirmation or receipt, is required.
3. Initiation of Return
To initiate a return or exchange, please contact our customer support team at chidhraashish986627@gmail.com. Please include your order number and the reason for the return or exchange in your email. Our customer support team will provide you with further instructions on how to proceed.
4. Return Shipping
Customers are responsible for return shipping costs unless the product is defective or damaged upon receipt. We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
5. Refund Process
Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item. If your return is approved, a refund will be processed to the original method of payment within 7-10 business days. Please note that refunds may take additional time to appear on your credit card statement depending on your financial institution.
6. Exchange Process
If you requested an exchange, we will process the exchange and ship the replacement item to you as soon as possible. If the item you requested for exchange is out of stock, we will notify you and offer alternative options or a refund.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund as needed.
8. Contact Information
If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:
Email: chidhraashish986627@gmail.com
Address: 1360 York Mills Road, North York, Ontario, M3A2A2
Conclusion
By making a purchase on our website, you agree to be bound by the terms and conditions outlined in this Refunds and Returns Policy. We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.